To claim your 5 Years Guarantee/warranty on your watch you can call us on our customer care number: +91-9136236231 [Monday-Sunday (10:30-18:30)] or you can write us at contact@timerigel.com we assure a response from our end within 24 hours.
you will be having a 24 hours window if you wish to cancel the order and a 5 days window if you wish to return the product.
Incase of a return filed make sure the packaging and tags remain intact. otherwise return will not be accepted.
Terms and conditions for Guarantee on this watch are as follows –
- The guarantee on this watch covers battery, movement(machine), chain and case.
- In case of any manufacturing defect the Rigel provides door to door customer service free of cost.
- guarantee will not include external damage (breaking, shattering, burning, hammering, stolen or loosing the watch)
- within 5 years of Guarantee. replacements will be taken care by company only under the following terms and conditions.
- for detailed information refer to your guarantee card received with the watch or you can download it from downloads section of “my account” after login.